WeMove FAQ

• Can I pack using trash bags?
• What is WeMove?
• What should I do if I realize I forgot to inventory an item after completing the video walkthrough?
• How do you handle damages or losses during the move?
• Can I request a specific date and time for my move?
• What forms of payment do my movers take?
• Are there any hidden fees or charges that I should be aware of?
• What happens if you are unable to get a truck in front of my pickup or delivery location?
• How to use WeMove
• What is the refund or cancellation policy?

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• What is the process of job assignment?
• What about additional services such as long carry, shuttle fees, elevator, and/or stairs?
• Does WeMove provide packers and loaders?
• Who do I contact if I need to cancel a job?
• What happens if the customer inventory does not match the estimate at pickup?
• What is the process of receiving jobs with WeMove?
• What forms of payments are acceptable at pickup and delivery?
• How can we become a carrier with WeMove?
• How can we contact WeMove regarding jobs?
• Who pays the credit card fees?

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